Technical Support

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Dawsongroup

Technical

support

Our commercial support teams, support all aspects of our business and comprise legal, people services, auditing, health and safety, facilities, accounting, finance, bid, marketing and our group leadership team.

Alan Lane

Alan Lane, Customer Service Coordinator tcs, moved through the ranks within the service team at tcs and now oversees the entire service department, ensuring everything is running smoothly so that customers are receiving the highest-levels of service.

Andrew Murphy

Andrew Murphy, Field Service Engineer material handling, joined the team from an Army background and talks about how important teamwork and continuous personal development are when making sure that customers equipment is back up and running as quick as possible.

Brooke Goodchild

Brooke Goodchild, Service Controller emc, talks about her amazing journey from Receptionist to Service Controller at Dawsongroup EMC. From completing her Dawsongroup Business Mastery course to dealing non-stop with customers and colleagues on a daily basis, Brooke loves the variety her role at Dawsongroup offers.

Callum Tearney

Callum Tearney, Senior Fleet Quality Control truck and trailer, has achieved four promotions within Dawsongroup truck and trailer since joining on an apprenticeship scheme, and is now an integral part of the engineering team.

Finley Crossbee

Finley Crossbee, Workshop Engineer emc, takes great pride in now being able to say that he is a qualified mechanic after joining Dawsongroup emc on an apprenticeship scheme. No two days are the same for Finley as he continues to support customers, ensuring any downtime from vehicle issues are kept to a minimum.

Gary Haywood

Family man Gary Haywood, Bodyshop tcs, discusses the importance of teamwork within his role when making sure any repairs to the assets are needed are completed in the right way, by the right people within the required time frame.

James Birkitt

James Birkett, Operations Manager material handling, talks about how ensuring our customers daily operational practices are performing at full-capability motivates him, alongside embracing the latest technological developments within the industry.

Megan Zaffiro

Megan Zaffiro, Helpdesk Assistant at vans, explains how she loves being able to convert customer stress into smiles on a daily basis, by helping all customers with any issues they may be having at anytime with their van.

Phil O’Grady

Phil O’Grady, Field Service Engineer, DG emc, explains how alongside his day-to-day role of keeping machines operational for customers to minimise downtime, he has also completed numerous training opportunities allowing him to be able to repair all of the latest vehicles we have on fleet.

Tom Wright

Tom Wright, Operational and Technical Support Manager truck and trailer, explains why he loves the organised chaos within the engineering department and overcoming challenges in the most cost-effective, compliant way. During his time with the company, Tom has seen the company grow both within truck and trailer and across the group, and enjoys the forward thinking nature Dawsongroup has.